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Return Policy
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Return Policy
Thank you for shopping at MONIBAU. We want to ensure that you have a satisfactory shopping experience with us. If you are not completely satisfied with your purchase, we are here to help.
Eligibility for returns:
To be eligible for a return, the item must be unused, undamaged and in the same condition as when you received it.
Some items, such as these, cannot be returned for hygiene or safety reasons. Please check the product description or contact our customer support for more information.
Return process:
To request a return, please contact our customer support team at No. Telephone: 383/46-836-836 or in our email: info@monibau.com.
Provide your order number, a detailed explanation of the reason for the return and any relevant supporting information or photos.
Our customer support team will review your request and provide you with instructions on how to proceed with the return.
Return shipping:
Unless the return is due to an error on our part or a defective product, the customer is responsible for the return shipping costs.
We recommend using a trackable shipping method and purchasing shipping insurance to ensure the safe return of the item.
If the return is due to our error or a defective product, we will provide a prepaid shipping label or arrange for the item to be picked up.
Refund process:
Once your return is received and inspected, we will notify you of the status of your refund.
If the return is approved, we will initiate a refund to your original payment method within 48 hours.
Note that it may take some time for the refund to be reflected in your account, depending on the payment provider.
Exchanges:
We currently do not offer direct exchanges. If you wish to exchange an item, please follow the returns process and place a new order for the desired item.
Damaged or defective items:
If you receive a damaged or defective item, please contact our customer support team immediately.
We may request additional information or photos to evaluate the problem.
We will either replace the item or offer a refund, subject to product availability.
Non-returnable items:
Personalized items are non-returnable unless they are defective or there was an error on our part.
Return exclusions:
We reserve the right to refuse returns or charge a restocking fee for certain items if they do not meet return eligibility criteria.
Final sale items, gift cards and clearance items are generally non-returnable unless defective.
If you have any further questions or concerns about our returns policy, please feel free to contact our customer support team. We are here to help you throughout the process.
Note: This return policy is subject to change without notice. Please refer to the latest version available on our website.
Thank you for shopping at MONIBAU. We want to ensure that you have a satisfactory shopping experience with us. If you are not completely satisfied with your purchase, we are here to help.
Eligibility for returns:
To be eligible for a return, the item must be unused, undamaged and in the same condition as when you received it.
Some items, such as these, cannot be returned for hygiene or safety reasons. Please check the product description or contact our customer support for more information.
Return process:
To request a return, please contact our customer support team at No. Telephone: 383/46-836-836 or in our email: info@monibau.com.
Provide your order number, a detailed explanation of the reason for the return and any relevant supporting information or photos.
Our customer support team will review your request and provide you with instructions on how to proceed with the return.
Return shipping:
Unless the return is due to an error on our part or a defective product, the customer is responsible for the return shipping costs.
We recommend using a trackable shipping method and purchasing shipping insurance to ensure the safe return of the item.
If the return is due to our error or a defective product, we will provide a prepaid shipping label or arrange for the item to be picked up.
Refund process:
Once your return is received and inspected, we will notify you of the status of your refund.
If the return is approved, we will initiate a refund to your original payment method within 48 hours.
Note that it may take some time for the refund to be reflected in your account, depending on the payment provider.
Exchanges:
We currently do not offer direct exchanges. If you wish to exchange an item, please follow the returns process and place a new order for the desired item.
Damaged or defective items:
If you receive a damaged or defective item, please contact our customer support team immediately.
We may request additional information or photos to evaluate the problem.
We will either replace the item or offer a refund, subject to product availability.
Non-returnable items:
Personalized items are non-returnable unless they are defective or there was an error on our part.
Return exclusions:
We reserve the right to refuse returns or charge a restocking fee for certain items if they do not meet return eligibility criteria.
Final sale items, gift cards and clearance items are generally non-returnable unless defective.
If you have any further questions or concerns about our returns policy, please feel free to contact our customer support team. We are here to help you throughout the process.
Note: This return policy is subject to change without notice. Please refer to the latest version available on our website.
